The shortest path from US online stores

On average it takes 5–7 business days for the purchased products to reach our US warehouse. Depending on the US online store, the delivery might take longer than usual. Once the products arrive, we ship them out via Economy Shipping (by ship) every Thursday and via Express Shipping (by plane) every Friday. It takes 5–7 business days for packages shipped via Express Shipping and 4–6 weeks for packages shipped via Economy Shipping to be delivered to once they have been dispatched from our US warehouse.

Please note: the indicated terms are preliminary and in rare cases may be prolonged due to the inner processes of the US online store or customs procedures.

The final price offer includes: item price, Sales Tax (if it is applied), Shipzee service fee, local shipping fee (if it is applied), shipping from the US fee and delivery within the applicable countries. Once you pay for your order, no additional fees are charged since import taxes are added to the Shipzee service fee in advance.

You can cancel your order only until the items are packed and prepared for shipment.

Please note: when an order is canceled per a client's request, a set cancelation fee of 5% (but no less than $10) is charged and calculated from the overall basket value with returns fee (if it is applied). Returns costs and conditions depend on a US online store from where an item is ordered.

If the seller cancels the order, a cancelation fee is not applied.

You can return items to the US only if the returns term has not ended yet and the seller agrees to accept them. For details on the returns term, please contact us via info@shipzee.com. The client chooses the shipping company and covers the shipping expenses. When the seller returns the money paid for the item, we return them to the client.

Please note: Shipzee service fee, shipping fee, import taxes and delivery fee are not returned. If you wish to return an item to a seller, contact our team for further directions.

We always recommend trying to sell the item in Shipzee Facebook group. Usually, you will sell it quicker than completing a return and without incurring extra costs.

Shipzee is not the manufacturer, seller or distributor of items that can be purchased on the platform or using our services, and is in no way responsible for and does not provide any guarantees regarding products quality.

Shipzee is the intermediary between a client and US online stores and provides services of delivering products from the US online stores to its clients and, therefore, all complaints should be directed to the seller. All conditions for buying, returning, exchanging items, receiving warranty services and other aspects related to the products, as well as changes in prices and discounts depend on the terms and conditions of US online stores. Shipzee has no impact on these terms and can only provide advisory information regarding all questions. For exact terms, please directly contact the US online store from which you have ordered or wish to order.

No, we do not issue invoices for juridical persons when using DealZone and Individual Order since these services are provided for natural persons only.